We accept bank transfers (both in US dollars and euros)PayPal.

We provide 24/7 live chat support through Drift, or you can email us at hello@netsocks.io Subject to the circumstances, we always try to help our customers immediately and, in any case, in no more than four hours.In addition, we are always happy to share our knowledge and experience in web scraping and any other relevant topic. Additionally, we assign a dedicated account manager to most of our customers (depending on the product and contract) each time a contract is signed.

To set up a VPN on your device, you must first download and install VPN software. Then, you'll need to follow the VPN provider's instructions to set up the connection.

Yes, we can prepare almost any custom solution for your needs. Please contact our support team at hello@netsocks.io to discuss your exact business requirements and pricing. To find the best solution for you, our team will ask you what you plan to use our products for and how much data you may need.

Only our self-service products are refundable, unless you purchased a pay-as-you-go plan. Please note that self-service customers may only be eligible for a refund if they meet all of these requirements: A refund request is submitted within 3 (three) calendar days from the date of the first transaction for the Services; You have not used more than 20% of the traffic/results of the Services purchased through one of our Regular plans or 10% of the traffic/results of Services purchased through one of our Enterprise plans.
Your account is not suspended for breach of our Self-Service Subscription AgreementYou have not returned or reversed any fees paid for the Services.You have not previously claimed a refund for the Services; Your chosen payment method is not Pay As You Go. For more information about our refund policy please contact our 24/7 support team by emailing us at hello@netsocks.io